LiveAgent: Customer Ticketing System | Keyway Technologies – Digital Marketing Solution Provider in Penang

Start a 14 Day Trial With All Inclusive Now, Pick a Plan Later

Simple, transparent pricing. No contracts, no hidden fees.

Ticket

$15/User/Month

Trial

Agent seatPurchase at least 1 seat to get started.
Custom domain parking
E-mail TicketingLiveAgent grabs all your incoming emails and transforms them into tickets for better access and management.
Contact formsPredefined and customizable contact forms can be placed anywhere in your website.
Merge ticketsMerge multiple tickets into 1
Split ticketsSplit 1 ticket into 2
Custom mail templatesAdapt your email templates accordingly to your company, brand, product, country or language
Ticket mass actionsResolve, postpone or delete multiple tickets with one button
Export ticketsExport tickets into CSV with a click of a button
Email notificationsEmail agents and/or customers on updates about their tickets
Custom ticket fieldsCreate custom fields for tickets to track additional data
To Solve AlgorithmForce agents to answer tickets from "To solve button" only.
Canned answersEquip your team with most used sentences by pressing a keyboard shortcut
Rules & Time rulesAutomate your workflow with Rules and Time rules
Advanced SLA with ReportsSetup SLAs easily. This feature comes with advanced SLA reporting.
Business hoursDoes your helpdesk operate in specific business hours? Set them up easily.
Internal ticketsCreate internal tickets which can work as tasks for your colleagues
Contacts & Contact groupsKeep information about your contacts and assign them into contact groups
SPAM filtersGet rid of SPAM with intelligent spam filters.
AttachmentsAttach files easily with Drag&Drop
Load data from your CRMLoad data about your customers via API
API & IntegrationsConnect LiveAgent with other apps via API or Pre-made integrations
Multibrand SupportSupport multiple brands from 1 LiveAgent account, adapt email templates per brand
ReportingGet advanced reports on tickets, chats, calls, worktime and more
Knowledge BaseProvide answers even when your agents are offline
Customer ForumLet your customers discuss questions or issues publicly in a Forum
Customer PortalCustomizable support portal is a place where your customers can log in and check status of their tickets
Ticket satisfaction surveyCollect feedback from your customers about provided support
iPhone/Android apps
EU/US Data Center
White Glove Setup
Additional Knowledge Base - $19/month
Branding Free - $19/month
Customer Service - 24/7

Ticket+Chat

$29/User/Month

Trial

Agent seatPurchase at least 1 seat to get started.
Custom domain parking
E-mail TicketingLiveAgent grabs all your incoming emails and transforms them into tickets for better access and management.
Contact formsPredefined and customizable contact forms can be placed anywhere in your website.
Merge ticketsMerge multiple tickets into 1
Split ticketsSplit 1 ticket into 2
Custom mail templatesAdapt your email templates accordingly to your company, brand, product, country or language
Ticket mass actionsResolve, postpone or delete multiple tickets with one button
Export ticketsExport tickets into CSV with a click of a button
Email notificationsEmail agents and/or customers on updates about their tickets
Custom ticket fieldsCreate custom fields for tickets to track additional data
To Solve AlgorithmForce agents to answer tickets from "To solve button" only.
Canned answersEquip your team with most used sentences by pressing a keyboard shortcut
Rules & Time rulesAutomate your workflow with Rules and Time rules
Advanced SLA with ReportsSetup SLAs easily. This feature comes with advanced SLA reporting.
Business hoursDoes your helpdesk operate in specific business hours? Set them up easily.
Internal ticketsCreate internal tickets which can work as tasks for your colleagues
Contacts & Contact groupsKeep information about your contacts and assign them into contact groups
SPAM filtersGet rid of SPAM with intelligent spam filters.
AttachmentsAttach files easily with Drag&Drop
Load data from your CRMLoad data about your customers via API
API & IntegrationsConnect LiveAgent with other apps via API or Pre-made integrations
Multibrand SupportSupport multiple brands from 1 LiveAgent account, adapt email templates per brand
ReportingGet advanced reports on tickets, chats, calls, worktime and more
Knowledge BaseProvide answers even when your agents are offline
Customer ForumLet your customers discuss questions or issues publicly in a Forum
Customer PortalCustomizable support portal is a place where your customers can log in and check status of their tickets
Ticket satisfaction surveyCollect feedback from your customers about provided support
iPhone/Android apps
EU/US Data Center
White Glove Setup
Live ChatInsert a Live Chat button on your website. Copy-paste a short code, no HTML skills required.
Real-time visitors monitoring
Chat invitations
Chat Satisfaction Surveys
Feedback managementInsert feedback buttons and collect important feedback from your customers.
Sound configuration - $5/monthCustomize or disable any sound that is played in LiveAgent.
Facebook - $6/monthComplete social media customer support solution.
Twitter - $6/monthComplete social media customer support solution.
Audit Log - $9/monthSee timestamps of all changes in the application
Search & replace - $9/monthSearch string in every incoming message and Replace it with something else before being displayed or stored in a database.
Time Tracking - $19/monthTime tracking lets you track time spent by each Agent supporting customers and thereby gain a deeper visibility on the overall help desk performance. The time spent is tracked automatically for each ticket when this feature is turned on.
Additional Knowledge Base - $19/month
Branding Free - $19/month
Customer Service - 24/7

All-inclusive

$39/User/Month

Trial

Agent seatPurchase at least 1 seat to get started.
Custom domain parking
E-mail TicketingLiveAgent grabs all your incoming emails and transforms them into tickets for better access and management.
Contact formsPredefined and customizable contact forms can be placed anywhere in your website.
Merge ticketsMerge multiple tickets into 1
Split ticketsSplit 1 ticket into 2
Custom mail templatesAdapt your email templates accordingly to your company, brand, product, country or language
Ticket mass actionsResolve, postpone or delete multiple tickets with one button
Export ticketsExport tickets into CSV with a click of a button
Email notificationsEmail agents and/or customers on updates about their tickets
Custom ticket fieldsCreate custom fields for tickets to track additional data
To Solve AlgorithmForce agents to answer tickets from "To solve button" only.
Canned answersEquip your team with most used sentences by pressing a keyboard shortcut
Rules & Time rulesAutomate your workflow with Rules and Time rules
Advanced SLA with ReportsSetup SLAs easily. This feature comes with advanced SLA reporting.
Business hoursDoes your helpdesk operate in specific business hours? Set them up easily.
Internal ticketsCreate internal tickets which can work as tasks for your colleagues
Contacts & Contact groupsKeep information about your contacts and assign them into contact groups
SPAM filtersGet rid of SPAM with intelligent spam filters.
AttachmentsAttach files easily with Drag&Drop
Load data from your CRMLoad data about your customers via API
API & IntegrationsConnect LiveAgent with other apps via API or Pre-made integrations
Multibrand SupportSupport multiple brands from 1 LiveAgent account, adapt email templates per brand
ReportingGet advanced reports on tickets, chats, calls, worktime and more
Knowledge BaseProvide answers even when your agents are offline
Customer ForumLet your customers discuss questions or issues publicly in a Forum
Customer PortalCustomizable support portal is a place where your customers can log in and check status of their tickets
Ticket satisfaction surveyCollect feedback from your customers about provided support
iPhone/Android apps
EU/US Data Center
White Glove Setup
Live ChatInsert a Live Chat button on your website. Copy-paste a short code, no HTML skills required.
Real-time visitors monitoring
Chat invitations
Chat Satisfaction Surveys
Feedback managementInsert feedback buttons and collect important feedback from your customers.
Call center supportPhone to PC and PC to PC calls are supported with LiveAgent+Twilio integration.
Video callCompletely browser based video call, without any 3rd party application. If you need a more personal way of communication with your customers, video chat comes in handy.
Interactive Voice ResponseIncrease effectivity of your call center by introducing an IVR
Call routing & transfersAutomatically route calls based on intelligent presets. Soft transfer calls to other agents.
Hardware IP phone compatibilityConnect LiveAgent with most popular hardware IP phones on the market.
Unlimited call storageStore your call voice recordings with no limits
GamificationAward your agents and let them compete between each other. Increase their efficiency.
Sound configurationCustomize or disable any sound that is played in LiveAgent.
FacebookComplete social media customer support solution.
TwitterComplete social media customer support solution.
Audit LogSee timestamps of all changes in the application
Search & replaceSearch string in every incoming message and Replace it with something else before being displayed or stored in a database.
Time TrackingTime tracking lets you track time spent by each Agent supporting customers and thereby gain a deeper visibility on the overall help desk performance. The time spent is tracked automatically for each ticket when this feature is turned on.
Additional Knowledge Base - $19/month
Branding Free - $19/month
Customer Service - 24/7

Frequently asked questions

How does the 14-day Trial Work?

Every trial starts with the All-inclusive access and gives you access to all LiveAgent features for 14 days. A credit card is not required for trial signup. To continue using your account, you can submit your credit card details and upgrade to a paid version.

Is my data safe?

Absolutely! We provide state of the art security. Our accounts are hosted in renowned datacenters protected by 24 hour surveillance. We also work with numerous security researchers to make sure the app keeps up with the latest security standards. All accounts include SSL encryption to keep your data safe.

What payment methods do you accept?

We accept all major credit cards including Mastercard, VISA, Diners and American Express. We also accepts payments via PayPal. If you wish to use a different kind of payment method, please contact our customer support at [email protected].

Aliquote billing for occassional additional agents

Is your customer service seasonal and do you need to add or remove agents in certain time periods? We will only bill you for real usage.

Are there any contracts?

No. There are no contracts. We bill on a month to month basis. You can downgrade and upgrade your plan, and add or remove agents at any point of time. There are no setup fees, and customer service and product updates are free forever.

Where is my data located?

To ensure lightning speed service, your account data will be located to the closest data center based on your geographical location. We currently have data centers in Dallas (USA), Newark (USA), London (UK), Frankfurt (Germany) and Bratislava (Slovakia). The data of our European customers are located in one of our European data centers and we are GDPR compliant.

Have any other questions?

We are here for you! Feel free to start a live chat conversation or email us at [email protected]. Our support works 24/7, holidays included and we will be more than happy to help you with your question. We are also online on live chat and available through phone during business hours in most time zones.