Odoo Pricing & Plans
Odoo pricing is structured around how your business operates. Whether you’re starting small or managing complex operations, our plans scale with your growth and requirements.
Pricing Structure Overview
1
License
The recurring subscription fee for using Odoo, determined by the selected applications and number of users.
2
Hosting
The recurring fee for hosting the Odoo system on a secure cloud infrastructure.
3
Implementation
A one-time service fee by Keyway Digital Labs to configure, customize, and deploy the solution.
4
Support
The cost for system maintenance, updates, and user support after the system goes live.
Hosting Plans
Different hosting options available depending on how much control, flexibility, and customization your business needs.
Cloud Hosting
Odoo is hosted and fully managed by Odoo in the cloud.
- Best for: Businesses that want a simple, hassle-free setup.
- No servers or technical setup required
- Secure and reliable hosting
- Automatic updates and security patches
- Email and basic integrations set up for you
Advanced Cloud Hosting
A flexible cloud platform designed for customization and scalability.
- Best for: Growing businesses or companies that need custom features and integrations.
- Supports custom development and advanced configurations
- Costs may vary based on usage (such as system size and performance needs)
- Includes automatic updates, security patches, and built-in integrations
Self-Hosting
Host Odoo on your own servers and manage the system yourself.
- Best for: Businesses that want full control over their data and infrastructure.
- Odoo is installed and managed on your own servers
- Suitable for companies with in-house IT teams or strict internal policies
- Offers maximum control, but also higher responsibility for maintenance and security
Implementation Cost
Calculated based on the time required and hourly fees, with adjustments for project complexity and additional requirements.
Business Size
Larger organizations typically require more complex Odoo configurations to manage employees, products, and operational workflows, which increases implementation effort and cost.
Business Scope & Required Functionalities
Implementation costs vary based on the number of modules and features required. Broader system scope, advanced features, or custom developments will result in higher costs.
Number of Users
More users require additional licenses, system configuration, and infrastructure capacity, which impacts overall implementation costs.
Specific Business Requirements
Customizations beyond standard Odoo features, localization needs, or integrations with third-party systems may incur additional implementation costs.
Data Migration
The volume, structure, and quality of data migrated from existing systems affect the time, complexity, and tools required, influencing implementation costs.
Implementation Approach
Costs may vary depending on whether the project requires additional business analysis, change management, technical consulting, or a fully tailored implementation.
System Integrations
Implementation costs are influenced by the number and complexity of integrations, including customization requirements and data synchronization needs.
Hosting Requirements
Hosting choices—such as scalability, availability, security, and infrastructure setup—play a role in determining overall implementation costs.
KDL Care Plans
✽ XX% of full Odoo yearly subscription fees.
✽ Includes one complimentary version upgrade within a three-year period.
Standard Care
Included by default.
Start Now- Mon–Fri, 09:00–18:00 MYT (excl. MY public holidays)
- Ticket & Email (WhatsApp for P1 alerts)
- Fair Use: Up to 12 tickets/month or 10 engineering hours/month (pooled)
- Overage Rate: RM 300/hour
Premium Care
Upgrade anytime.
Start Now- Mon–Sat, 08:00–20:00 MYT
- Ticket, Email, Priority Queue
- Fair Use: Up to 12 tickets/month or 10 engineering hours/month (pooled)
- Overage Rate: RM 300/hour
- Extras: Release advisories; Minor change requests up to 4h/month
Mission-Critical 24/7
Mission-Critical 24/7.
Start Now- 24 hours × 7 days (P1 only)
- Dedicated hotline / bridge
- Fair Use: Custom (per agreement)
- Overage Rate: Custom (per agreement)
- Extras: Dedicated Technical Account Manager; Monthly ops review; On-call rota
Prepaid Support Credits
✽ Our Prepaid Support Credits offer a flexible and cost-effective way to access ongoing technical support.
✽ Simply purchase a block of hours in advance and use them whenever support is needed—no long-term commitment required.
| Package | Price |
| 10 hours | RM2,500 |
| 25 hours | RM5,900 |
| 50 hours | RM11,000 |
How It Works:
- Purchase a prepaid block of 10, 25, or 50 support hours.
- Credits can be used for any eligible support requests or tickets.
- Time is deducted based on actual effort spent on each ticket, with a minimum deduction of 30 minutes per ticket.
Validity:
- All support credits are valid for 12 months from the date of purchase.
Priority | Standard Care | Premium Care | Mission-Critical 24/7 |
P1 | ≤ 2 hours (hourly updates) | ≤ 1 hour | ≤ 15 mins (bridge call ≤ 30 mins) |
P2 | ≤ 4 hours (daily updates) | ≤ 2 hours | ≤ 2 hours |
P3 | Next business day | Same day | Same day |
Support SLA
✽ A Service Level Agreement (SLA) defines the agreed support coverage, including working hours, response times, and resolution commitments.
✽ Resolution is best‑effort; major new features via change request. We liaise with Odoo for standard issues as needed.
Critical
Production down, data-loss risk, no workaround.
High
Major degradation, workaround is painful.
Normal
Standard how-to, minor bug, single-user issue.
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